Shipping Policy

Shipping Policy

Processing Time (Handcrafted Items)
1 – 2 business days

Some handcrafted items may require additional preparation time depending on design complexity.

Estimated Delivery Time
2 – 5 business days (US Warehouse Orders)
3 – 9 business days (Handcrafted Orders)
3 – 15 business days (International Orders)

Shipping Information
Most orders are processed within 1–2 business days after payment confirmation.

We ship orders using trusted carriers such as UPS, USPS, FedEx, and other international logistics partners.

Custom or special items may require additional processing time (up to 15–30 business days depending on design complexity).

Shipping times are estimates provided by carriers and may vary due to weather, customs processing, or other external factors.

Order Changes & Cancellation
If you need to cancel or modify your order, please contact us within 24 hours of purchase.

Once an order has been processed or shipped, it cannot be changed or canceled.

Tracking Information
Tracking numbers will be provided once your order has been shipped.

Shipping Limitations
We currently do not ship to APO/FPO addresses or PO Boxes.

We do not offer local pickup.

International Orders
International customers are responsible for any customs duties, taxes, or import fees required by their country.

We are not responsible for delays caused by customs processing or incorrect shipping information provided by the customer.

Address Accuracy
Please ensure your shipping address is correct before placing an order. We are not responsible for packages delivered to incorrect addresses provided by the customer.

Lost or Delayed Packages
We are not responsible for delays caused by shipping carriers or customs clearance. In rare cases of lost or delayed packages, we will assist in communication with the carrier to help resolve the issue.

Customer Support
If you have any questions about your order, please contact us at:
contact@swords-katana.com